Frequently Asked Questions

We currently deliver to customers within the United Kingdom only. Focusing on the UK lets us keep our delivery times consistent and our service quality high for everyone who shops with us.

Standard shipping is free on every order, with no minimum spend required. The price you see at checkout is the price you pay — no hidden costs.

We process orders within 1–3 working days (Monday to Friday). After that, delivery usually takes 5–8 working days within the UK — an estimated total of 6–11 working days. Orders aren’t processed or dispatched on weekends or bank holidays. We always do our best to meet these timeframes, though occasional delays can happen during busy periods or with our couriers.

Yes. Once your order has been dispatched, we’ll email you a tracking number so you can follow your delivery at any time. If your tracking details haven’t come through within a few days of placing your order, please get in touch.

Please double-check your details at checkout, as we can’t take responsibility for orders sent to incorrect or incomplete addresses. If you spot a mistake, contact us as soon as possible at info@richmondblue.com and we’ll do our best to fix it before your order goes out.

We accept American Express, Apple Pay, Google Pay, Klarna, Maestro, Mastercard, PayPal, Shop Pay, UnionPay and Visa. You’ll see all available options at checkout.

Absolutely. Every transaction is processed securely through encrypted payment gateways, and we never store your full payment information on our site. Payments are handled by trusted third-party providers, so you can shop with complete peace of mind.

All prices are displayed in pounds sterling (GBP £). Depending on your bank or payment provider, conversion charges may apply if your card was issued outside the UK.

If Klarna is available at checkout, it may offer flexible payment options to eligible customers. Acceptance and availability are managed directly by Klarna, and Klarna’s terms and conditions apply when using the service.

You have 30 days from the date of delivery to request a return. To be eligible, items must be unused and in perfect original condition, with all original tags and packaging, and showing no signs of wear, damage or use.

Email our team at info@richmondblue.com with your order number, the item(s) you’d like to return and the reason. We’ll review your request and send you the return instructions. Please don’t send anything back before contacting us, as this could delay processing.

Return shipping is the customer’s responsibility, unless the item you received is faulty, damaged or incorrect. We recommend using a tracked service, as we can’t take responsibility for items lost in return transit.

Once we’ve received and inspected your return, we’ll let you know whether it’s been approved. If approved, your refund is processed within 10 working days via your original payment method. Depending on your bank, it may take a little extra time to appear in your account.

We don’t offer direct exchanges at this time. If you’d like a different item, we recommend returning the original and placing a new order.

We’re sorry to hear that. Please contact us within 48 hours of delivery at info@richmondblue.com, attaching photos of the issue. We’ll resolve it as quickly as possible with a replacement or a refund.