Return and refund policy
We want you to be completely happy with every purchase. If something isn't quite right, we offer a simple, transparent returns process for your peace of mind.
Return Window
You have 30 days from the date of delivery to request a return.
To be eligible for a return, items must:
- Be unused and in perfect original condition
- Include all original tags and packaging
- Show no signs of wear, damage, or use
As our products are carefully selected home and garden decor pieces, we ask that you handle them with care while inspecting them, so their original quality is preserved.
How to Request a Return
To start a return, please contact our customer service team at info@richmondblue.com with the following details:
- Your order number
- The item or items you'd like to return
- The reason for your return
Our team will review your request and send you the return instructions.
Please don't send any items back before contacting us, as this could delay processing.
Return Costs
Return shipping costs are the customer's responsibility, unless the item you received is faulty, damaged, or incorrect.
We recommend using a tracked shipping service, as we can't take responsibility for items lost during return transit.
Refund Process
Once we've received and inspected your return, we'll let you know whether your refund has been approved or declined.
If approved, your refund will be processed within 10 working days via your original payment method.
Please note that, depending on your bank or payment provider, it may take a little extra time before the refund appears in your account.
Non-Returnable Items
We're unable to accept returns for:
- Items used or damaged by the customer
- Items returned without prior authorisation
- Items without their original packaging or tags
Damaged or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery at info@richmondblue.com, attaching photos of the issue.
We'll resolve the situation as quickly as possible by offering a replacement or a refund.
Exchanges
We don't offer direct exchanges at this time. If you'd like a different item, we recommend returning the original and placing a new order.
Contact Us
If you have any questions about returns or refunds, please don't hesitate to get in touch:
Email: info@richmondblue.com
Phone: +44 20 7806 1942