Privacy policy
We take your privacy seriously and are committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your data when you visit our site or make a purchase. We want to be transparent about how your information is handled, so you can shop with complete confidence.
This policy has been drawn up in line with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, which apply to customers in the United Kingdom. Richmond Blue is powered by Shopify, which provides the underlying technology for our store. By using our site, you agree to the practices described in this policy.
Company Information
Trading name: Richmond Blue
Company name: Commerce LV
VAT number: NL005392247B17
Company number: 99513366
Address: Loopkantstraat 5G, 5405NB, Uden, Noord-Brabant, Netherlands
Email: info@richmondblue.com
Phone: +44 20 7806 1942
Richmond Blue is a home and garden decor brand, offering customers in the United Kingdom a stylish, carefully chosen selection of quality products. We're committed to maintaining transparency and trust across every part of our business, including how we manage your personal data.
If you have any questions about this policy or your personal information, you can contact us at any time using the details above. We always aim to respond quickly and help you as best we can.
Information We Collect
When you visit our site or place an order, we may collect certain personal information needed to provide and improve our services. This includes details such as your name, address, email, phone number, and purchase history, as well as payment details needed to process your order (handled securely through our payment providers).
We may also collect technical data such as your IP address, browser type, device information, and browsing behaviour. This information helps us understand how visitors interact with our site and improve your overall experience.
How We Use Your Information
We use your personal information primarily to process and fulfil your orders, including handling payments, shipping, and order confirmations. This ensures a smooth, reliable, and efficient shopping experience.
We also use your data to improve our site, personalise your experience, and provide quality customer service. With your consent, we may send you news, offers, and promotions related to our products, and show you tailored advertising based on your activity on our site.
Legal Basis for Processing
In line with UK GDPR, we process your personal data on several legal grounds. The most common is the performance of a contract, which allows us to process your order and deliver your products.
We may also process your data to meet legal obligations, protect our legitimate interests, or on the basis of your explicit consent, particularly for marketing communications. You can withdraw your consent at any time, without affecting the lawfulness of any processing carried out before you did so.
Sharing Your Information
We only share your personal data with trusted third parties where it's necessary to provide our services. This includes Shopify, payment providers, couriers, and technical service providers, as well as marketing partners where you've consented to receive tailored advertising.
All the partners we work with are required to protect your data and comply with applicable laws. We never sell, rent, or trade your personal information to third parties for commercial purposes.
Our Relationship with Shopify
Our site is hosted by Shopify, which collects and processes personal information about your use of the site to help us provide and improve our services. Where Shopify uses this data to offer features across its wider network of merchants, Shopify acts as the party responsible for that processing and for handling any related requests you make about your rights.
You can find out more about how Shopify uses your personal information, and exercise your rights in relation to that processing, via the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
Data Retention
We keep your personal data only for as long as necessary for the purposes described in this policy. This includes processing orders, keeping records, and meeting legal obligations.
When your data is no longer needed, we take the appropriate steps to securely delete or anonymise it. This ensures your information isn't kept any longer than necessary.
Children's Data
Our site is not intended for children, and we do not knowingly collect personal information from anyone under the age of 18. If you're a parent or guardian and believe your child has provided us with personal information, please contact us using the details above so we can delete it.
Your Rights
As a customer in the United Kingdom, you have specific rights regarding your personal data. These include the right to access, correct, delete, or restrict the processing of your information, the right to object to certain processing, and the right to data portability.
Where we rely on your consent to process your data, you also have the right to withdraw that consent at any time. If you'd like to exercise any of these rights, you can contact us directly and we'll assist you in line with current regulations. We may need to verify your identity before acting on your request.
Cookies and Tracking Technologies
Our site uses cookies and similar technologies to improve your browsing experience and the performance of our site. Cookies allow us to remember your preferences and tailor content to your needs.
You can manage or disable cookies at any time through your browser settings. However, some features of the site may be affected if cookies are turned off.
Data Security
We take data security very seriously and have appropriate technical and organisational measures in place to protect your personal information. This includes the use of secure servers, encryption protocols, and restricted access to sensitive data.
While we do everything we can to keep your data secure, no method of transmission over the internet is completely safe. We continually improve our practices to reduce risks and protect your information.
International Data Transfers
As our business is based in the Netherlands, your data may be processed within the European Economic Area (EEA). We ensure that any processing meets data protection requirements and relevant standards.
If any data is transferred outside the EEA or the UK, we put appropriate safeguards in place, such as the UK's International Data Transfer Agreement or equivalent standard contractual clauses, to ensure it stays protected. We only work with partners who meet strict data security standards.
Complaints
If you have any concerns about how we handle your personal information, please contact us first using the details above so we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority, at ico.org.uk, or with your local data protection authority if you live outside the UK.
Updates to This Policy
We may update this privacy policy at any time to reflect changes in our practices, our services, or legal obligations. Any changes will be published on this page.
We encourage you to check this policy regularly to stay informed about how your data is used and protected. Continued use of our site implies your acceptance of any updates.
Company Information
Trading name: Richmond Blue
Company name: Commerce LV
VAT number: NL005392247B17
Company number: 99513366
Address: Loopkantstraat 5G, 5405NB, Uden, Noord-Brabant, Netherlands
Email: info@richmondblue.com
Phone: +44 20 7806 1942
Richmond Blue is committed to transparency, compliance, and the trust of our customers. Protecting your personal data is an integral part of our commitment to giving you a quality shopping experience.
If you need any clarification about this policy, please don't hesitate to contact us. Our team is always available to help.
Contact Us
If you have any questions about this privacy policy or how your personal data is handled, you can contact us at any time. We're here to help and address any concerns you may have.
Email: info@richmondblue.com
Phone: +44 20 7806 1942