Shipping policy
At Richmond Blue, we're committed to getting your order to you smoothly and reliably. We offer free shipping on all UK orders, so you can shop with confidence and no hidden costs.
Delivery Area
We currently ship to customers within the United Kingdom only. This helps us keep our delivery times consistent and our service quality high for everyone who shops with us.
Order Processing Time
We process all orders within 1 to 3 working days (Monday to Friday). Once your order has been processed and dispatched, you'll receive a confirmation email with your tracking details.
Please note that we don't process or dispatch orders on weekends or bank holidays.
Delivery Time
After processing, delivery usually takes 5 to 8 working days within the UK.
Estimated total delivery time: 6 to 11 working days.
We always do our best to meet these timeframes, but occasional delays can happen for reasons outside our control, such as busy periods or disruptions with our couriers.
Shipping Costs
Standard shipping is free on every order, with no minimum spend required.
Shipping Restrictions
We're currently only able to deliver to residential and business addresses within the United Kingdom. We're unable to ship to PO Box addresses or military addresses (including BFPO addresses). Some products may also be subject to additional shipping restrictions due to their size, weight, or nature — we'll let you know at checkout if this applies to your order.
Order Tracking
Once your order has been dispatched, we'll email you a tracking number so you can follow your delivery and stay up to date on its progress at any time.
If your tracking details haven't come through within a few days of placing your order, please get in touch.
Incorrect Address
Please double-check that your delivery details are correct when placing your order. We can't take responsibility for orders sent to incorrect or incomplete addresses provided at checkout.
If you spot a mistake in your address, let us know as soon as possible and we'll do our best to fix it before your order goes out.
Failed Delivery or Returned Parcels
If a delivery attempt is unsuccessful, or if a parcel is returned to us because of an incorrect address or an uncollected delivery, we'll get in touch to arrange a new delivery. Please note that re-sending your order may involve an additional shipping charge.
Lost or Delayed Parcels
If your order is significantly delayed or seems to have gone missing in transit, please contact us at info@richmondblue.com. Our team will step in and work with the courier to sort it out as quickly as possible.
Contact Us
If you have any questions about your delivery or your order, we're always happy to help:
Email: info@richmondblue.com
Phone: +44 20 7806 1942