Terms and conditions

Welcome to Richmond Blue. These Terms & Conditions govern access to our site and the purchase of our products. By accessing or using our site, you agree to be bound by these terms. If you don't agree with them, you should not use our services.

These terms have been drawn up in line with applicable laws in the United Kingdom, including consumer protection regulations. Richmond Blue is powered by Shopify, which provides the technology behind our online store.

Section 1 – Company Information

Trading name: Richmond Blue
Company name: Commerce LV
VAT number: NL005392247B17
Company number: 99513366
Address: Loopkantstraat 5G, 5405NB, Uden, Noord-Brabant, Netherlands
Email: info@richmondblue.com
Phone: +44 20 7806 1942

Richmond Blue is an online retailer offering home and garden decor products to customers in the United Kingdom.

Section 2 – Acceptance of Terms

By accessing our site or placing an order, you confirm that you have read, understood, and accepted these Terms & Conditions. They apply to all users of the site, including visitors and customers.

Continued use of the site constitutes acceptance of any updates or changes to these terms.

Section 3 – Eligibility

To use our site and services, you must be at least 18 years old or have the permission of a legal guardian. By using the site, you confirm that you meet this requirement and that any information you provide us is accurate, current and complete.

You're responsible for keeping your account details secure, and for any activity that happens under your account.

Section 4 – Products and Services

Richmond Blue offers home and garden decor products designed with care for both style and quality. We do our best to ensure that product descriptions, images, and information are accurate.

However, we can't guarantee that all information is completely free of errors, and colours or finishes may look slightly different on screen than in person. Product descriptions, availability and pricing may change at any time without notice, and we may limit quantities or discontinue a product at our discretion.

Section 5 – Prices and Payment

All prices shown on our site are listed in pounds sterling (GBP) and include applicable taxes where required by law. Prices may change at any time without notice, though the price you're charged will be the price shown when your order is placed.

Payments are processed securely through trusted third-party providers. By completing a purchase, you confirm that you're authorised to use the selected payment method and that the details you provide are accurate.

Section 6 – Order Processing

Once you've placed an order, you'll receive a confirmation email. This does not constitute final acceptance, as orders may be subject to verification, and we reserve the right to accept, decline, or cancel any order at our discretion — for example in cases of suspected fraud, stock issues, or pricing errors. Where we cancel or change an order, we'll try to let you know using the contact details you provided.

Section 7 – Shipping and Delivery

We deliver within the United Kingdom in line with our shipping policy. Delivery times are given as a guide and are not guaranteed, and we're not responsible for delays caused by couriers, customs, or circumstances beyond our control. Once an order is handed to the courier, risk passes to you.

Section 8 – Returns and Refunds

Our return and refund policy sets out the applicable conditions. Customers have 30 days to request a return, and refunds are processed within 10 working days after approval.

We encourage you to read this policy for full details before requesting a return.

Section 9 – Intellectual Property

All content on this site, including text, images, logos, and designs, is the property of Richmond Blue, or our licensors, and is protected by intellectual property laws. You may use the site for personal, non-commercial use only.

Any reproduction, distribution, or commercial use of this content without our prior written permission is prohibited. Shopify's own name, logo and branding remain the property of Shopify.

Section 10 – User Conduct

You agree to use our site only for lawful purposes. This means you won't introduce harmful content or malware, attempt unauthorised access to our systems, impersonate another person, send spam, or carry out fraudulent or abusive activity on the site.

Any breach may result in restricted access to the site or legal action, at our discretion.

Section 11 – Optional Third-Party Tools

We may give you access to tools or features provided by third parties as part of our site (for example, chat widgets, reviews platforms, or payment tools). We don't control these tools and provide access to them "as is," without any warranty on our part.

Your use of any third-party tool is at your own risk, and we recommend checking the relevant provider's own terms before relying on it.

Section 12 – Third-Party Links

Our site may contain links to websites or services operated by others. We're not responsible for the content, accuracy, or practices of these third-party sites, and visiting them is at your own risk. Any issues with a third-party product or service should be raised directly with that third party.

Section 13 – Accuracy of Information

We do our best to keep the information on our site accurate and up to date. However, we can't guarantee that it will be completely free of errors or omissions, and we reserve the right to correct any inaccuracies — including in pricing or product details — at any time without notice.

Section 14 – Feedback

If you send us feedback, reviews, or suggestions about our products or site, you give us permission to use, reproduce, and publish that feedback for any purpose, including marketing, without any obligation to pay you or keep it confidential.

You confirm that any feedback you provide is your own, doesn't infringe anyone else's rights, and doesn't contain anything unlawful, offensive, or misleading. We may, but don't have to, review or remove feedback we consider inappropriate.

Section 15 – Limitation of Liability

To the extent permitted by law, Richmond Blue cannot be held liable for any indirect, incidental, or consequential damages arising from the use of our site or our products. This includes, in particular, any loss of data, revenue, or business opportunities.

Nothing in these terms limits liability where this isn't permitted under UK law, including for death or personal injury caused by our negligence, or for fraud.

Section 16 – Disclaimer of Warranties

Our products and services are provided "as is" and "as available". We don't guarantee continuous or error-free operation of the site. No warranty is given beyond those provided for by applicable law, including your statutory rights as a consumer.

Section 17 – Indemnification

You agree to indemnify and hold Richmond Blue harmless against any claims, damages, or expenses arising from your misuse of the site or a breach of these terms. This includes any reasonable legal costs incurred in resolving a dispute caused by your breach.

Section 18 – Our Relationship with Shopify

Richmond Blue is powered by Shopify, which provides the underlying technology for our site. Any purchase you make is made directly with Richmond Blue — Shopify is not a party to that sale and isn't responsible for our products, services, or any issue arising from your order.

Because our site runs on Shopify's platform, Shopify also processes certain data about your use of the site to help us operate and improve it. More detail on this is available in our Privacy Policy and in Shopify's own privacy policy.

Section 19 – Privacy

Use of our site is also governed by our privacy policy. By using our services, you agree to the collection and use of your data in line with that policy.

We're committed to protecting your personal information in line with the UK GDPR.

Section 20 – Changes to the Service and These Terms

We reserve the right to modify or discontinue all or part of our site or services at any time and without notice, including changes to products, prices, and site features.

We may also update these Terms & Conditions from time to time. The current version will always be available on this page, and continuing to use the site after changes are posted means you accept them.

Section 21 – Termination

We may suspend or terminate your access to the site if you breach these Terms & Conditions or engage in harmful behaviour. Termination does not affect any rights or obligations acquired before it takes place.

Section 22 – Severability

If any part of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, that part will be removed or limited to the minimum extent necessary, and the rest of these terms will remain in full effect.

Section 23 – Waiver and Entire Agreement

If we don't enforce a particular right or term in these Terms & Conditions, that doesn't mean we're giving it up. These Terms & Conditions, together with our Privacy Policy and other referenced policies, make up the entire agreement between you and Richmond Blue regarding your use of the site, replacing any earlier agreements or understandings on the same subject.

Section 24 – Assignment

You may not transfer or assign your rights or obligations under these terms to anyone else without our written consent. We may transfer or assign our rights and obligations under these terms at any time, for example as part of a business transfer.

Section 25 – Governing Law

These Terms & Conditions are governed by the laws of England and Wales, along with applicable regulations in the United Kingdom.

Section 26 – Dispute Resolution

In the event of a dispute, we encourage you to contact us first so we can work towards an amicable solution.

If no agreement is reached, the dispute may be referred to the competent courts or to a mediation service in line with UK law.

Section 27 – Contact Information

Trading name: Richmond Blue
Company name: Commerce LV
VAT number: NL005392247B17
Company number: 99513366
Address: Loopkantstraat 5G, 5405NB, Uden, Noord-Brabant, Netherlands
Email: info@richmondblue.com
Phone: +44 20 7806 1942

If you have any questions about these Terms & Conditions, please contact us. We're here to give you a clear and transparent experience.